1 Introduction

1.1. Service provider

The NOSTOS online store is the online store for the sale of products through the Internet managed by the resident of Fira, Santorini. Any communication with the online store can be made at nostosmu@gmail.com

1.2. Acceptance of Terms of Use

The following terms of use apply to the use of the online store nostossantorini.com. Any user who uses the services of the online store is considered to consent and unconditionally accept the following terms without exception. If a user does not agree with these terms, then he must refrain from using the online store and this website. The company reserves the right to freely modify the terms of transactions from the online store, whenever it deems necessary. The terms of use are considered valid when they are published on the website. Users are required to carefully read the terms of use before ordering products from the online store.

2. Intellectual Property

All the content of the online store and its design, including the distinctive titles, marks, images, “logos”, photos, drawings, texts, etc. are the intellectual property of the company and are protected in accordance with applicable law. In particular, copying, reproduction, transmission or any other use of the content of the website in any way or means for commercial or other purposes, without the prior written consent of the company is prohibited. It is also noted that the marks and other distinctive features appearing on the website belong either to the company or to third parties, from which the company supplies products, and all distinctive features are protected by the special legislation that governs them, and their appearance on the website of the company in no case constitutes any transfer or assignment of their license or right of use.

3. Guarantees and Company Responsibility

3.1. Online Store Information – Product Information

The company as a provider of relevant services, is committed to the accuracy and completeness of the information listed in the online store, regarding the information, availability and prices of its products. Of course, the company is not responsible for errors due to inadvertence when entering electronic data in the system, as long as these errors do not come from the fault of the company. In case of an error that refers to the availability of the company’s products, the company is obliged to inform the user and not to proceed with the relevant sale. In any case, the company may change the data of the electronic system, regarding the availability and prices of the products, without notice.

Liability claims against the Company, which relate to material or non-pecuniary damage caused by the use or non-use of the reported information and / or the use of inaccurate and incomplete information, are generally excluded, unless otherwise provided by law. liability for civil liability. The Company expressly reserves the right to modify, supplement or delete sections of the individual pages or all of them, or to temporarily or permanently suspend the publication, without notice.

3.2. Technical Transaction Security Systems

The company recognizes the importance of the issue of security of electronic transactions and has taken all the necessary measures, with the most modern and technically advanced methods, to ensure the maximum possible security.
It is not necessary for the user to enter personal information to browse the online store. The user can move around the store freely and anonymously and add the items he chooses to the shopping cart.
Personal data and information are requested only when the user has decided to proceed with the purchase of the items of his choice. In this case, all information, which is related to the personal data of the users, is secured as confidential, and is used only for the purpose of completing the order.
The payment is completed in the respective systems of the cooperating bank, in which the company has an account and NOT in the system of nostossantorini.com .

3.3. Order Error Technical Systems

The company has also taken all the necessary measures, with the most modern and advanced methods, to ensure that there will be no errors when placing orders. In case of any error during ordering, the customer will be informed and asked to either repeat the order or cancel it. In particular, during the order, the user will be able to confirm through a special electronic application (shopping cart), before placing the order, how many products he wishes to buy, the price of each, as well as their total price, any discount, availability etc. In any case, the user can withdraw even after ordering the products, for all or part of them, according to the chapter 7of these terms of use.

In case the order has been completed and the products have already been shipped, when the user cancels the order, then the user can be charged with the shipping costs of the product.

4. Prohibitions of use

The use of the online store by any user for purposes other than the online purchase of the company’s products is expressly prohibited. The use of the program by any user to send, publish, or transmit any content that is illegal for any reason, whether it infringes on privacy or personal data, or infringes users’ morals, or for which users are not entitled, is prohibited. in accordance with the law or content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of the third party, or contains viruses.

5. Links – Related Websites

There may be links, or other related websites, to the online store website. These links are not under the control of the company and the company is not responsible for the contents of these pages.

6. Processing of Personal Data and Contract Details

The details of the users (name, profession, email address, home address, landline, mobile phone, etc.), the transactions of the users of the online store and the contracts drawn up through the online store, are considered confidential, as in the usual transactions in shop. Users when providing their data in the context of their transactions as hereafter, will be informed by the company and will consent and accept the forthcoming processing of this personal data, for the needs of each transaction, as well as the transmission of this information to recipients who will be specifically identified and are the employees and added of the company in the context of the processing of the contract under preparation.

Ensure that only authorized officials have access to transaction information and only when necessary, e.g. for processing orders. Otherwise the company undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or decision of another public authority. The personal data declared in the online store are used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction. All documents and electronic data that will be exchanged between the parties during the sale will be kept by the company. The customer can access them, as well as all the details of his contracts and transactions with the company, if he wishes.

7. Terms of sales – Returns

The customer is informed about the availability of the products through similar indications such as “available”, “not available”, “expected”, “available in 48 hours” and “upon order”.

The user is informed about the tracking number of the order (tracking number) after the completion of the order and if such a number is available based on the choice of shipping method.

The estimated delivery date of the products is communicated via e-mail along with the order confirmation.

The user can request the return of the product within 14 days of delivery.

The following rules apply to returns:

Refund, in the full amount of the order including shipping costs, applies in the following cases:

(a) The product is defective

(b)The product has packaging damaged, completely or for the most part

(c) The product delivered was not the same as the product ordered through the online store

(d)The user has chosen to cancel the order before the product is shipped

In cases (a), (b)and (c) we require receipts, such as a photo, and a copy of the order, so that we can proceed with the refund.

The refund applies to the amount of the products less the cost of sending them, in case the user chooses to cancel his order after sending the products.

In case the products are returned damaged, incomplete or obviously used, the user loses his right to partial or total compensation, depending on the condition of the products.

The return of the products will take place after prior consultation with the online store and in case of refund to the customer if the payment was made by credit card, it will be done by canceling the credit card charge, within 30 days of the claim for compensation and if the payment was made in cash, with a refund.

In case the products are not returned, within 14 days of their receipt,then the company has the right not to accept the return and therefore to refuse the replacement.

8. How to execute orders

The products are sent by the company within two (2) working days except in cases beyond the control of the company (eg force majeure).

The shipment, or any problem with the shipment, will be communicated to the user via email. The user will also be informed about the estimated delivery date (it also depends on the choice of shipping method by the user).
For shipments the courier company. The products are insured under the standard insurance terms of these carriers.

9. Payment Methods

a. You can deposit the money in the following bank account by noting your name and your order code as the reason for payment.

BANK EUROBANK

IBAN GR 26 0260 3620 0000 7020 0432 452

NAME: AMPAZOGLOU EVANGELIA EFSTATHIOS

SWIFT CODE: ERBKGRAA

For your fastest service, after the deposit, you can send an e-mail to us with your details and payment code or send the payment receipt.

b. You can pay by cash on delivery if and when the shipment is made by courier.

c. Cash payments

It is possible only for orders that the user will receive the products from the headquarters of the company

10. Shipping Methods

During the completion of the order on our page you will be asked to choose the way of sending your order.

Shipping time and charges vary depending on the location where you have chosen to deliver your order as well as the selected delivery time.

You can pick up your order from the store free of charge. The user must contact the company for the time of receipt of products from the company’s offices.

You can also choose to pick up your parcel at home through a courier company or from the store of this company the charges will be shown during the completion of your purchases in the total amount.

For any question do not hesitate to contact us.

11. Customs

When the order is from abroad (non-EU countries), the user can be charged with additional taxes, according to the local legislation. These charges, duties, taxes can not be provided by the Company and are not included in the purchase price of our products. The Company bears no responsibility for these extra charges

12. Force majeure

The company is not responsible for any violation of the Terms of Use if this violation is the result of events beyond the reasonable control of the Company.